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Kudos to Charles camping! 2 months 2 weeks ago #1174

  • liamk
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Just a quick note to say a massive thanks to Nigel and all the staff at Charles camping… ordered an awning in may and due to no fault of theirs.. ( brexit and demand) delivery was delayed. We are heading off tomorrow for 2 weeks and unfortunately the awning hasn’t arrived on time. Nigel then loaned us another awning from the showroom rather than see us stuck at no extra charge until ours arrives. Service like that is priceless! Well done Charles camping. 
if it cant be fixed with a hammer, its an electrical fault......
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Kudos to Charles camping! 2 months 2 weeks ago #1175

and that is why they have been around for so long good customer service
Happy Camping
The following user(s) said Thank You: liamk

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Kudos to Charles camping! 2 months 2 weeks ago #1176

They are finding it very tough at the moment, finding it very hard to get stock in to fulfill orders.  Hopefully it is not a case of over promising and under delivering damaging their reputation.  I see a lot of people on Facebook in particular saying they ordered equipment months ago and they haven't got it yet.  They can help out individual customers like Liam but unfortunately when you have many others all over Facebook giving out it will damage your reputation.  Hopefully they will get over this period and get back to their normal level of service.  It is just unfortunate that when demand has gone through the roof they have had supply issues with Brexit and Covid.
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